Forter has been instrumental in our growth. Their solutions have supported our expansion and ensured that our chargeback rates remained low, allowing us to focus on what we do best: redefining luxury furniture shopping.

Kabeer Chopra

Co-founder and CTO

Burrow is a trailblazer in the luxury furniture industry, built on a vision of transcending the norm of furniture standards – focusing on quality, affordability and convenience.

## Burrow increases approvals to ensure more good customers lounge in luxury

### Challenge

### Increase volume leads to more fraud pressure

While Burrow’s vision presented vast opportunities, it also brought its share of challenges. While everyone sat at home amidst the COVID-19 pandemic, sales volume soared – leaving Burow looking for a way to refine operations, enhance customer service and deliver more comfort to more good customers.

### Solution

### Finding a solution that aligned with increasing growth

After a thorough evaluation of potential partners, Burrow chose Forter based on the ability to provide a hands-off, comprehensive fraud solution that aligned with their growth and needs. Additionally, Forter’s reputation and their ability to customize based on customer needs offered the company peace of mind – and the freedom to focus on growth and the customer experience.

### Results

### A comfier customer experience, enhancing Burrow’s bottom line:

- **6,557%** total gross return on investment (ROI)
- **99.83%** approval rate (improved from 89% pre-Forter)
- 0.033% chargeback rate (reduced from 0.45% pre-Forter)