flaschenpost – Forter

Partnering with Forter was obvious for us. Their solution allowed us to continue to offer our loyal customers SEPA direct debit transactions while safeguarding our transactions and worrying less about the inherent fraud risk and chargebacks.

Julian Pachta
CFO

flaschenpost is a pioneer in the on-demand food and beverage delivery industry, shaking up how Germans receive their favorite groceries and drinks.

flaschenpost reduces chargebacks and increases approval rate with smoother deliveries

The Challenge

Rapid growth leads to challenges in managing SEPA Direct Debit transactions

The company’s rapid growth brought on a unique set of challenges. flaschenpost’s previous manual, rule-based fraud solution consumed significant internal resources. The biggest hurdle was managing fraud, particularly with SEPA Direct Debit transactions, a popular payment method in Germany. Unlike credit card transactions, SEPA DD transactions lack instant verification, making them vulnerable to fraud through empty bank accounts or stolen identities.

The Solution

Seamless integration and automation create better delivery experiences

After rigorously testing Forter’s Trust Platform against a competitor for 90 days, flaschenpost concluded Forter’s automated fraud decisioning to be superior. The team found Forter’s ability to accurately identify the true identity behind transactions unmatched — even when fraudsters tried everything to obscure their tracks, from changing email, shipping, and IP addresses to new devices altogether. This capability allowed flaschenpost to halt serial fraudsters and abusers effectively.

The Results

A better customer experience led to stocking-up on profits, smoother deliveries, and reduced spills: