Digital Insights – Forter
Digital Insights
Curated resources focused on customer experience and digital trends
DECISION MAKERS
Matt Lampert
How Wayfair’s Associate Director meticulously plans and preps data-driven customer experiences
Redefining Customer Loyalty in an AI-First World
CONSUMER SURVEY
Flexible Policies, Risky Business
Navigating policy abuse and striking a balance to safeguard CLTV
AGENTIC COMMERCE
Can AI Agents Find, Trust, and Choose Your Brand?
Guide
Loyalty Fraud & Abuse Playbook
IMPACT 2026
Join us for IMPACT in NYC, where leaders are shaping the future of digital commerce in the AI era
Featured Topics
Customer Experience (CX)
In the bustling world of digital commerce, your customer experience (CX) is like a digital red carpet for your brand — where seamless experiences, personalized service, and speedy delivery are the VIP treatment that turns casual browsers into loyal customers.
Customer Lifetime Value (CLTV)
Building trust doesn’t end with just a single transaction – it’s a lifelong journey. Capturing a customer’s lifetime value (CLTV) means cultivating long-term relationships through positive interactions and a pleasant shopping experience.
Policy Abuse
Policy abuse is like a game of chess, where fraudsters (and sometimes legitimate customers) challenge retailers by exploiting loopholes to abuse a policy for profit – undermining the integrity of your customer experience and creating a loss of revenue for your business.