Adyen Additional Disputes Webhook for Chargeback Recovery

If you are using Forter's Chargeback Recovery service or Coverage for Fraud Management, please set up an additional Dispute Webhook, forwarded to a different URL endpoint.

1. Log into the Adyen Portal

Log into the Adyen chargeback portal: https://ca-live.adyen.com/ca/ca/login.shtml
Be sure to log in to your "Live" account to access your production instance.

2. Set up a standard webhook notification

Once you have logged in, go to the Developer tab and select the "Webhooks" option and then click on the "Create new webhook" button.

On the webhook options, select "Standard Notification" and click on the "Add" button

3. Configure the webhook

Under General configuration details click on Server Configuration. Add the URL, Method, Encryption Protocol, outlined in the image below and then click Apply.

URL https://api.justt.ai/webhooks/adyen/chargebacks

Click on All Merchant Accounts. Select the relevant merchant accounts and click Apply.

4. Send merchant account codes to Forter POC

5. Select events

Click on Events and select all on the bottom left corner. Click Apply on the bottom right corner.

6. Set authentication

In Security configuration: Generate the HMAC key by clicking the generate button and then copy the HMAC key.

Click Apply and Save changes at the bottom of the page.

7. Send the HMAC to Forter via secure S3 bucket transfer.

Ensure the credentials are saved under the file naming convention "JCBR-merchantName-processorName" where processorName is a placeholder for which processor these keys are for (ex. "JCBR-merchantName-Adyen")