Upload Static Evidence - Overviews
Upload Static Evidence
Overview Overview
Static evidence refers to the components of a representment letter that remain consistent across all chargebacks, regardless of the reason code. These materials are embedded into your dispute letter templates to maintain brand accuracy and support dispute credibility.
Once submitted, Forter will incorporate these assets into your template automatically. Please follow the formatting requirements below to ensure proper rendering and successful submission.
What Merchants Need to Provide What Merchants Need to Provide
Forter requests four types of static evidence. Upload them to your designated S3 folder using the file names shown below.
If you have a covered model segment only, just the merchant description and merchant logo are required.
If you operate multiple brands or storefronts, please submit static evidence for each brand separately, using the file naming convention fileName_brandName.txt
✅ Required Static Evidence ✅ Required Static Evidence
| Evidence Type | Description | File Name |
|---|---|---|
| Merchant Description | Brief summary (max 2 sentences or 1,000 characters) of your business. Avoid promotional language. Submit as .txt. | description.txt |
| Merchant Logo | Logo in .png, .jpg, or .jpeg. White background, max width: 350px, max height: 100px. | logo.jpg or logo.jpeg or logo.png |
| Purchase Flow Screenshot | Image showing where users agree to your T&Cs (e.g., a checkbox at checkout, or "by clicking purchase you are agreeing to our T&Cs"). Format: .png, .jpg, or .jpeg | purchase-flow.jpg or purchase-flow.jpeg or purchase-flow.png |
| Terms & Conditions | Summary or snapshot of key terms related to disputes. Including but not limited to: refunds, returns, cancellations, recurring payments. ≤ 10 pages. Please avoid adding T&Cs that don't reference the above. | toc.jpg or toc.pdf |
Upload Instructions Upload Instructions
- Upload each file to your assigned AWS S3 folder
- Use the exact filenames listed above
- Forter will automatically pull the latest version into your dispute letter template
Updating Static Evidence Updating Static Evidence
If you need to update or replace any of your static evidence files:
- Upload the new version to your S3 folder using the same filename
- Notify your Forter point of contact so we can confirm the change is reflected in your template.