Providing Evidence

Providing Forter Evidence at Time of a Chargeback

During onboarding, Forter set up which types of post-purchase evidence your business can provide in response to chargebacks. This enabled Forter to:

• Tailor our recommendation engine to your data availability
• Streamline integration with your OMS, CRM, and returns platform
• Avoid delays when evidence is required for representment

Chargeback Evidence 101

What is Evidence?

Post-purchase evidence customers provide for individual chargebacks

✅ Examples

• Delivery/tracking information
• Order confirmation details
• Customer service interactions

Benefits of Adding Evidence?

Addresses Different Dispute Types

• Fraud: Prove cardholder authorized transaction
• Service: Show policy compliance

Improves Outcomes - Higher win rates with compelling documentation

How to provide Forter evidence?

Manually uploaded using Forter’s Portal

OR

Automatically via Evidence API

Available Evidence Types

File Evidence

• 📸 Think Pictures! PDF, JPEG/JPG, PNG
• Examples: Proof of Delivery, Proof of Usage, Authentication Certificate, Email Confirmation

Data Points

• {} Think Text! Text, words, dollars, true/False, Dates
• Examples: Proof of Delivery is made up of multiple data points like; Tracking Num (#), Delivery date (mm/dd/yyyy), Delivery ID (#), Customer signature (Y/N)

Providing Evidence Manually vs. Automatically

Forter allows merchants to submit evidence when requested via automatic API or portal-based workflows.

• For portal-based workflows, no additional technical integration is required.
• For automated workflows, see our technical documentation on how to automate evidence Automating Evidence Upload