# Providing Evidence

## [Providing Forter Evidence at Time of a Chargeback](https://docs.forter.com/providing-evidence#providing-forter-evidence-at-time-of-a-chargeback)

During onboarding, Forter set up which types of **post-purchase evidence** your business can provide in response to chargebacks. This enabled Forter to:

- Tailor our recommendation engine to your data availability
- Streamline integration with your OMS, CRM, and returns platform
- Avoid delays when evidence is required for representment

## [Chargeback Evidence 101](https://docs.forter.com/providing-evidence#chargeback-evidence-101)

### [What is Evidence?](https://docs.forter.com/providing-evidence#what-is-evidence) 
**Post-purchase** evidence customers provide for individual chargebacks

**✅ Examples**

- Delivery/tracking information
- Order confirmation details
- Customer service interactions

### [Benefits of Adding Evidence?](https://docs.forter.com/providing-evidence#benefits-of-adding-evidence) 
**Addresses Different Dispute Types**

- Fraud: Prove cardholder authorized transaction
- Service: Show policy compliance

**Improves Outcomes -** Higher win rates with compelling documentation

### [How to provide Forter evidence?](https://docs.forter.com/providing-evidence#how-to-provide-forter-evidence)  
**Manually** uploaded using Forter’s Portal

**OR**

**Automatically** via Evidence API

### [Available Evidence Types](https://docs.forter.com/providing-evidence#available-evidence-types) 
**File Evidence**

- **📸 Think Pictures!** PDF, JPEG/JPG, PNG
- **Examples:** Proof of Delivery, Proof of Usage, Authentication Certificate, Email Confirmation

**Data Points**

- **{} Think Text!** Text, words, dollars, true/False, Dates
- **Examples:** Proof of Delivery is made up of multiple data points like; Tracking Num (#), Delivery date (mm/dd/yyyy), Delivery ID (#), Customer signature (Y/N)

## [Providing Evidence Manually vs. Automatically](https://docs.forter.com/providing-evidence#providing-evidence-manually-vs-automatically) 
Forter allows merchants to submit evidence when requested via **automatic API** or **portal-based** workflows.

- For portal-based workflows, no additional technical integration is required.
- For automated workflows, see our technical documentation on how to automate evidence [Automating Evidence Upload](https://docs.forter.com/automate-evidence)