## QUESTION 3

Free or flexible returns policies are no longer the exception, but the rule. What percentage of shoppers are deterred by inconvenient policies?

- 25%
- 80%

- 55%
- 60%

## QUESTION 1

Today’s volume of new online shoppers is 2x greater than pre-COVID-19. If a new shopper is declined at checkout, what percentage will never return to make a purchase with you again?

- 40%
- 10%

We're Sorry.

- 20%
- 30%