Agenda

Monday, 3 November

6:00 pm

Networking Dinners

Join us for pre-conference networking roundtable dinners

Tuesday, 4 November

9:00 am

Networking Breakfast

10:00 am
Main Stage

Welcome to IMPACT!

David Coates
Forter

10:05 am
Main Stage

The Trust Platform for the AI Era

Autonomous AI agents are set to transform digital commerce—driving efficiency, innovation, and competitive advantage. Join Michael and Liron as they share their vision for both the promises and risks shaping this new era.

Michael Reitblat
Forter

Liron Damri
Forter

10:35 am
Main Stage

Commerce at the Speed of the Consumer

In an era defined by agentic AI, trust is more critical than ever. Listen as we unveil a forward-looking vision where trust is built into every step of the customer journey - powering personalized experiences and smarter decisions that give your business an edge.

11:00 am
Main Stage

The Full Picture: Quantifying the Business Impact of Abuse & Maximizing Value

Hidden forms of promo and refund abuse quietly erode margins - especially during the holiday shopping season. Embrace automation and learn proven tactics for identifying abusive behaviors across the customer journey while preserving a seamless experience for loyal shoppers.

Morgan McAlinden-Wall
ASOS

Iremar Brayner
G2A

Larissa Dorsch
MediaMarktSaturn

Aaron Begner
Forter

11:30 am
MAIN STAGE

Crystal Ball: AI & the Future of Retail (and 3 questions you should be asking your organization tomorrow)

Key to any emerging trend becoming a reality is innovators who have the ability to shape markets and bring technology to life. In this panel, some of the industry’s brightest minds will discuss the emerging use cases and strategic opportunities presented by agentic AI, offering insights into how these innovations will define the future of digital commerce.

Sam Winterson
Salesforce

Rajashree Rane
AWS

Neil Houston
PwC

Nir Maayan
Forter

12:00 pm

Networking Break

12:15 pm
Main Stage

Talk Payments to Me LIVE: Strategic Revenue Optimisation with Payments

Join Talk Payments to Me for a special LIVE episode, where our hosts take an inside look at the benefits, challenges, and best practices of using multiple payment processors — covering infrastructure considerations, routing efficiency, and tips to maximize performance without unnecessary complexity.

Gianmichele Zappia
GetYourGuide

Lucas Quinio
Conforama

Marcel Mabhena
Kiwi.com

Adam Davies
Forter

12:45 pm
MAIN STAGE

Decode the Declines: Holistic Strategies to Increase Approvals & Auth Rates

Uncover the hidden reasons behind legitimate transaction declines by peeling back the layers of bank decline codes, from suspected fraud to insufficient funds. Gain clarity on how to minimize false declines and keep valid customers moving.

Alessandro Luchetti
Lastminute.com

Barbara Oliviera
Holidu

Emilio Llopis Gilabert
GStar

Galit Shani-Michel
Forter

1:15 pm
MAIN STAGE

Leading the Charge: Decision Makers Talk Growth, Revenue, & Success in Digital Commerce

From AI-driven fraud threats to evolving consumer demands, the stakes for online businesses have never been higher. Forter's Decision Makers reveal how they set priorities, allocate resources, and build teams that thrive in uncertainty, offering insider perspectives on forging impactful partnerships, adopting agile risk strategies, and staying ahead of industry shifts.

Omer Shatzky
Wix

Daniel Tobias
Jifiti

Simon Cottigny
Balmain

Kirsty Bell
Forter

1:45 pm
Searcy's at The Gherkin

Networking Reception

The day isn’t over when the final session ends! After IMPACT, take the short walk over to Searcy's at The Gherkin, to network and enjoy lunch with your fellow attendees.