# Agenda

#### Monday, 3 November

6:00 pm  
#### Networking Dinners  
Join us for pre-conference networking roundtable dinners

#### Tuesday, 4 November

9:00 am  
#### Networking Breakfast

10:00 am  
Main Stage  
#### Welcome to IMPACT!  
  
**David Coates**  
Forter

10:05 am  
Main Stage  
#### The Trust Platform for the AI Era  
Autonomous AI agents are set to transform digital commerce—driving efficiency, innovation, and competitive advantage. Join Michael and Liron as they share their vision for both the promises and risks shaping this new era.

**Michael Reitblat**  
Forter  
  
**Liron Damri**  
Forter

10:35 am  
Main Stage  
#### Commerce at the Speed of the Consumer  
In an era defined by agentic AI, trust is more critical than ever. Listen as we unveil a forward-looking vision where trust is built into every step of the customer journey - powering personalized experiences and smarter decisions that give your business an edge.

11:00 am  
Main Stage  
#### The Full Picture: Quantifying the Business Impact of Abuse & Maximizing Value  
Hidden forms of promo and refund abuse quietly erode margins - especially during the holiday shopping season. Embrace automation and learn proven tactics for identifying abusive behaviors across the customer journey while preserving a seamless experience for loyal shoppers.

**Morgan McAlinden-Wall**  
ASOS  
  
**Iremar Brayner**  
G2A  
  
**Larissa Dorsch**  
MediaMarktSaturn  
  
**Aaron Begner**  
Forter

11:30 am  
MAIN STAGE  
#### Crystal Ball: AI & the Future of Retail (and 3 questions you should be asking your organization tomorrow)  
Key to any emerging trend becoming a reality is innovators who have the ability to shape markets and bring technology to life. In this panel, some of the industry’s brightest minds will discuss the emerging use cases and strategic opportunities presented by agentic AI, offering insights into how these innovations will define the future of digital commerce.

**Sam Winterson**  
Salesforce  
  
**Rajashree Rane**  
AWS  
  
**Neil Houston**  
PwC  
  
**Nir Maayan**  
Forter

12:00 pm  
#### Networking Break

12:15 pm  
Main Stage  
#### Talk Payments to Me LIVE: Strategic Revenue Optimisation with Payments  
Join Talk Payments to Me for a special LIVE episode, where our hosts take an inside look at the benefits, challenges, and best practices of using multiple payment processors — covering infrastructure considerations, routing efficiency, and tips to maximize performance without unnecessary complexity.

**Gianmichele Zappia**  
GetYourGuide  
  
**Lucas Quinio**  
Conforama  
  
**Marcel Mabhena**  
Kiwi.com  
  
**Adam Davies**  
Forter

12:45 pm  
MAIN STAGE  
#### Decode the Declines: Holistic Strategies to Increase Approvals & Auth Rates  
Uncover the hidden reasons behind legitimate transaction declines by peeling back the layers of bank decline codes, from suspected fraud to insufficient funds. Gain clarity on how to minimize false declines and keep valid customers moving.

**Alessandro Luchetti**  
Lastminute.com  
  
**Barbara Oliviera**  
Holidu  
  
**Emilio Llopis Gilabert**  
GStar  
  
**Galit Shani-Michel**  
Forter

1:15 pm  
MAIN STAGE  
#### Leading the Charge: Decision Makers Talk Growth, Revenue, & Success in Digital Commerce  
From AI-driven fraud threats to evolving consumer demands, the stakes for online businesses have never been higher. Forter's Decision Makers reveal how they set priorities, allocate resources, and build teams that thrive in uncertainty, offering insider perspectives on forging impactful partnerships, adopting agile risk strategies, and staying ahead of industry shifts.

**Omer Shatzky**  
Wix  
  
**Daniel Tobias**  
Jifiti  
  
**Simon Cottigny**  
Balmain  
  
**Kirsty Bell**  
Forter

1:45 pm  
Searcy's at The Gherkin  
#### Networking Reception  
The day isn’t over when the final session ends! After IMPACT, take the short walk over to Searcy's at The Gherkin, to network and enjoy lunch with your fellow attendees.