IMPACT 2025 – Agenda
September 8, 2026 - London
Agenda
This agenda is designed for you. Main Stage brings bold ideas and big picture stories from leaders across commerce, payments, and risk. Breakouts dig into the specifics, like agentic commerce, payments, CX, and abuse, grounded in real merchant use cases. Tabletop Discussions get personal: small groups, facilitator led, working through what you're actually facing with people who get it.
Impact Conference Day
8:00 - 9:00 a.m
Registration & Breakfast
9:00 - 9:10 a.m. Main Stage
Welcome to IMPACT!
9:10 - 9:35 a.m. Main Stage
Founder's Session: The Future of Retail
9:35 - 10:05 a.m. Main Stage
Innovation in the Age of AI: What's New at Forter
10:05 - 10:25 a.m. Main Stage
Merchant Showcase: Beyond Fraud
10:25 - 11:00 a.m.
IMPACT Labs & Networking Break
11:00 - 11:45 a.m. Break Out #1: Payments
Winning Across Borders: Payments Strategy for a Multi-Market World
11:00 - 11:45 a.m. Break Out #2: Customer Experience
The Abuse Epidemic: Why Your Best Customers Are Now Your Biggest Risk
11:00 - 11:45 a.m. Break Out #3
IMPACT Labs
11:45 - 1:00 p.m.
Common Areas - LUNCH
1:00 - 1:30 p.m. Main Stage
The Agentic Checkout: Who's Responsible When an AI Buys?
1:30 - 1:40 p.m.
Breakout Transition
1:40 - 2:15 p.m. Break Out #1: Payments
The Rules Have Changed: What PSD3 and SCA Actually Mean for Your Business
1:40 - 2:15 p.m. Break Out #2: Customer Experience
From SEO to GEO: How Agents Discover Your Brand
1:40 - 2:15 p.m. Break Out #3
IMPACT Labs
2:15 - 2:25 p.m.
Table Topic Block A Transition
2:25 - 3:00 p.m. Table Topic #1: Agentic Readiness
Roundtable - No One Has an "Agentic" Crystal Ball: What Should Merchants Actually Be Doing Over the Next 6 Months?
2:25 - 3:00 p.m. Table Topic #2: Customer Experience
Bridging CX and Customer Service: Closing the Handoff Gap
2:25 - 3:00 p.m. Table Topic #3: Payments
PSD2 in Practice, PSD3 on the Horizon: What Merchants Have Actually Learned
3:00 - 3:10 p.m.
Table Topic Block B Transition
3:10 - 3:45 p.m. Table Topic #1: Leadership & Strategy
Fraud, Risk, and Payments: Who Actually Owns the Change?
3:10 - 3:45 p.m. Table Topic #2: Customer Experience
Payment Optimisation: Squeezing Revenue Out of Declines
3:10 - 3:45 p.m. Table Topic #3: Payments
Payment Optimisation: Squeezing Revenue Out of Declines
3:45 - 3:55 p.m.
Transition Back to Main Stage
3:55 - 4:15 p.m. Main Stage
What You Told Us Today (And Where We Go From Here)
4:30 - 6:00 PM
Networking Reception
After the final session, join us for bites and beverages.
-
-
-
-
-
-
-
-
-
-
- -
September 8, 2026 - London
Be In The Room.
Join digital commerce leaders for a day of conversations, connections, and the ideas that shape what's next.