September 8, 2026 - **London**

# Agenda

This agenda is designed for you. Main Stage brings bold ideas and big picture stories from leaders across commerce, payments, and risk. Breakouts dig into the specifics, like agentic commerce, payments, CX, and abuse, grounded in real merchant use cases. Tabletop Discussions get personal: small groups, facilitator led, working through what you're actually facing with people who get it.

## Impact Conference Day

8:00 - 9:00 a.m

### Registration & Breakfast

9:00 - 9:10 a.m. Main Stage

### Welcome to IMPACT!

9:10 - 9:35 a.m. Main Stage

### Founder's Session: The Future of Retail

9:35 - 10:05 a.m. Main Stage

### Innovation in the Age of AI: What's New at Forter

10:05 - 10:25 a.m. Main Stage

### Merchant Showcase: Beyond Fraud

10:25 - 11:00 a.m.

### IMPACT Labs & Networking Break

11:00 - 11:45 a.m. Break Out #1: Payments

### Winning Across Borders: Payments Strategy for a Multi-Market World

11:00 - 11:45 a.m. Break Out #2: Customer Experience

### The Abuse Epidemic: Why Your Best Customers Are Now Your Biggest Risk

11:00 - 11:45 a.m. Break Out #3

### IMPACT Labs

11:45 - 1:00 p.m.

### Common Areas - LUNCH

1:00 - 1:30 p.m. Main Stage

### The Agentic Checkout: Who's Responsible When an AI Buys?

1:30 - 1:40 p.m.

### Breakout Transition

1:40 - 2:15 p.m. Break Out #1: Payments

### The Rules Have Changed: What PSD3 and SCA Actually Mean for Your Business

1:40 - 2:15 p.m. Break Out #2: Customer Experience

### From SEO to GEO: How Agents Discover Your Brand

1:40 - 2:15 p.m. Break Out #3

### IMPACT Labs

2:15 - 2:25 p.m.

### Table Topic Block A Transition

2:25 - 3:00 p.m. Table Topic #1: Agentic Readiness

### Roundtable - No One Has an "Agentic" Crystal Ball: What Should Merchants Actually Be Doing Over the Next 6 Months?

2:25 - 3:00 p.m. Table Topic #2: Customer Experience

### Bridging CX and Customer Service: Closing the Handoff Gap

2:25 - 3:00 p.m. Table Topic #3: Payments

### PSD2 in Practice, PSD3 on the Horizon: What Merchants Have Actually Learned

3:00 - 3:10 p.m.

### Table Topic Block B Transition

3:10 - 3:45 p.m. Table Topic #1: Leadership & Strategy

### Fraud, Risk, and Payments: Who Actually Owns the Change?

3:10 - 3:45 p.m. Table Topic #2: Customer Experience

### Payment Optimisation: Squeezing Revenue Out of Declines

3:10 - 3:45 p.m. Table Topic #3: Payments

### Payment Optimisation: Squeezing Revenue Out of Declines

3:45 - 3:55 p.m.

### Transition Back to Main Stage

3:55 - 4:15 p.m. Main Stage

### What You Told Us Today (And Where We Go From Here)

4:30 - 6:00 PM

### Networking Reception

After the final session, join us for bites and beverages.

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September 8, 2026 - **London**

## Be In The Room.

Join digital commerce leaders for a day of conversations, connections, and the ideas that shape what's next.