September 8, 2026 - **London** # FAQ'S Find a list of our most frequently asked questions below. Additional questions? Contact impact@forter.com. ## Event Information ### What is IMPACT? Forter’s IMPACT Europe Conference creates the space digital commerce leaders have been asking for — a forum to connect, share best practices, and hear how peers build great experiences across the customer journey. ### When and where will IMPACT take place? IMPACT Europe will take place on Tuesday, September 8, 2026 at Convene 22 (22 Bishopsgate, London EC2N 4BQ, United Kingdom) ### Who should attend IMPACT? IMPACT Europe attendees include digital commerce leaders from around the globe representing the biggest names in apparel, beauty, digital services, food & beverage, hospitality, travel, and more. ### What can we expect from IMPACT? The IMPACT Europe agenda is designed for discussion. We’ll have a series of main stage sessions and networking opportunities with expert advice on white-hot issues, including: - Agentic AI and the future of retail - Innovation to stay ahead of the competition - Maximizing customer lifetime value in competitive markets - Navigating the evolving world of payments to maximize value and approval rates - Turning industry benchmarks into actionable insights - Thinking outside the box to optimize performance - Tackling agentic AI and bots - Protecting accounts to maximize customer trust - And more ### Who can I contact if I have additional questions? If you have additional questions, please contact impact@forter.com ## Registration Information ### What is included in the IMPACT Full Conference pass? With the Full Conference pass, you will get access to all main stage sessions, networking opportunities, the evening reception, breakfast, lunch and refreshments throughout the day. ### How do I get a receipt for the Full Conference pass? When you register, a confirmation email will be sent to the email address on file. If you did not receive or cannot locate the email, please contact [impact@forter.com](mailto:impact@forter.com) ### How do I share any of my dietary needs or restrictions? When you register, you will be asked to include any dietary needs or restrictions you have. ### What is the cancellation policy? Cancellation requests must be submitted in writing to [impact@forter.com](mailto:impact@forter.com) by 11:59 PM (GMT) on Friday, September 4, 2026, to be eligible for a full refund, less a processing fee. There will be no refunds for cancellations received after 11:59 PM (GMT) on September 7, 2026. ### Can I transfer my Full Conference pass to a colleague? Yes, you can transfer your Full Conference pass to another person within your organization. Transfer request must be sent to [impact@forter.com](mailto:impact@forter.com) ## Travel & Accommodations ### Is there a hotel block for IMPACT? A discounted room rate is available at [**The Derby London City, Curio Collection by Hilton**](https://www.hilton.com/en/book/reservation/rooms/?ctyhocn=LONERQQ&arrivalDate=2026-09-07&departureDate=2026-09-09&groupCode=FORT26&room1NumAdults=1), a 8 minute walk from the venue. Information for booking your room will be provided in your confirmation email. Inventory is limited.