Agenda

8:30 am

Breakfast & Networking

9:00 am

Welcome

9:10 am

Trust: The heart of digital commerce

Forter’s co-founders reflect on the evolution of digital commerce and the mega-trends shaping the industry’s tomorrow.

Speakers

Michael Reitblat
CEO and Co-Founder

Matt Nelson
Chief Revenue Officer

9:30 am

We’ve Been Innovating: How Forter’s building for the future of digital commerce

Forter’s vision for applying identity intelligence to solve problems across fraud and abuse, payments, and consumer experience (CX).

Speakers

Justin Engelland
VP of Product Marketing

Andrea Montero
Senior Product Director

Jeff Hallenbeck
Head of Payments

Jonathan Hsieh
Product Marketing Manager

10:00 am

Innovation in Action: How industry leaders are thinking about the future of digital commerce

Industry leaders share perspectives on how fraud enabled their organizations to drive growth and deliver world-class customer experiences.

Moderator

Jenna Flateman Posner
Founder
Speakers

Samant Nagpa
Head of Fraud & Risk

John Rolston
Partner, Marketing & Loyalty Transformation

Robyn Harman
Director, Product Innovation

10:45 am

Networking Break

11:15 am

The IMPACT Crystal Ball: Digital commerce trends leaders are planning for

Digital commerce leaders share how their experiences over the last 18 months are shaping how they think about the next 18 months — and key insights attendees can apply to their organizations and share with executive leadership.

Moderator

Ozge Ozcan
Chief Customer Officer
Speakers

Rachel Levy
Chief Operating Officer

George Mudie
Chief Technology Risk Information Officer

Justin Honaman
Head, Worldwide Retail & Consumer Goods Industry Strategy & Growth

12:00 pm

“What the Fraud?” Live!

Doriel Abrahams, Principal Technologist at Forter and host of “What the Fraud?,” will be joined by a panel of leaders to discuss emerging trends in the world of fraud and their most outrageous stories of fraud and abuse.

Moderator

Doriel Abrahams
Principal Technologist
Speakers

Jennifer Rodgers
Product Manager, eCommerce

Jordan Harris
Podcast Host

Veronica Kramer
Director Product Risk and Payments

12:30 pm

Lunch

1:30 pm

How to Assess the True Cost of Fraud (Hint: It’s not all about fraud!)

Learn how industry leaders are redefining fraud success metrics and moving beyond chargebacks and approvals to assess the total cost of fraud across the enterprise and customer experience.

Moderator

Limor Sinay
VP, Global Solutions Consulting
Speakers

Deniz Ertan
Senior Director, Buyer Risk

Betsy Benefield
Head of Planning & Portfolio Management

Genevieve Gimbert
Partner/Principal, Consulting Solutions

2:00 pm

Unique Payment Strategies to Fuel Business Success

Payment processing is now a critical driver of profitability in today's economy. Join industry experts as they reveal the cutting-edge payment strategies they're investing in to boost revenue and drive growth.

Moderator

Jeff Hallenbeck
Head of Payments
Speakers

Patrick Kelly
VP of Product Management

2:30 pm

Abuse as the New Fraud: Why it matters and what you can do to mitigate risk

Explore the latest trends in policy abuse and learn best practices to transform abuse prevention into opportunities that enhance customer experience and protect revenue.

Moderator

Ghislaine Sefrioui
Director, Product
Speakers

Matthew Vorcheimer
VP of Product Management

Michael Griffith
Senior Manager, Digital Marketing Technologies

3:00 pm

Networking Break

3:30 pm

Connecting Digital & Physical Experiences to Build Lasting Customer Relationships

Discover how leading brands are using digital apps to drive loyalty, encourage in-store visits, and create unique experiences that attract and retain customers, increasing share of wallet and supporting growth.

Moderator

Andrea Montero
Sr. Director of Product
Speakers

Aly Jackson
Principal Team Leader

Deepak Chandak
Senior Director, Product Management

4:00 pm

Identity at the Heart of Account Protection: Staying one step ahead of attackers

As ATO attacks rise, managing customer identity throughout the journey is more vital than ever. Hear from leading retailers on how they are adapting to evolving fraudster strategies to protect customer accounts and relationships.

Moderator

Nir Maayan
Head of Product Ops
Speakers

Jude Sylvestre
Senior Director, Cyber Security

Shivendra Kishor
Senior Director, Fraud & Risk

4:30 pm

Making an IMPACT: Sharing knowledge to build connections and partnership

Our attendees consistently love connecting with peers and exchanging ideas; join us as we hear from a Fraud Lab Mentorship participant and share exciting updates about the program’s future in 2025.

Moderator

Ozge Ozcan
Chief Customer Officer
Speakers

Brian Davis
Global Senior Director, Digital Operations, Payment, Risk Management

5:00 pm

Cocktail Reception

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