# Agenda

8:30 am

#### Breakfast & Networking

9:00 am

#### Welcome

9:10 am

#### Trust: The heart of digital commerce

Forter’s co-founders reflect on the evolution of digital commerce and the mega-trends shaping the industry’s tomorrow.

**Speakers**  
  
**Michael Reitblat**  
CEO and Co-Founder  
  
**Matt Nelson**  
Chief Revenue Officer

9:30 am

#### We’ve Been Innovating: How Forter’s building for the future of digital commerce

Forter’s vision for applying identity intelligence to solve problems across fraud and abuse, payments, and consumer experience (CX).

**Speakers**  
  
**Justin Engelland**  
VP of Product Marketing  
  
**Andrea Montero**  
Senior Product Director  
  
**Jeff Hallenbeck**  
Head of Payments  
  
**Jonathan Hsieh**  
Product Marketing Manager

10:00 am

#### Innovation in Action: How industry leaders are thinking about the future of digital commerce

Industry leaders share perspectives on how fraud enabled their organizations to drive growth and deliver world-class customer experiences.

**Moderator**  
  
**Jenna Flateman Posner**  
Founder  
**Speakers**  
  
**Samant Nagpa**  
Head of Fraud & Risk  
  
**John Rolston**  
Partner, Marketing & Loyalty Transformation  
  
**Robyn Harman**  
Director, Product Innovation

10:45 am

#### Networking Break

11:15 am

#### The IMPACT Crystal Ball: Digital commerce trends leaders are planning for

Digital commerce leaders share how their experiences over the last 18 months are shaping how they think about the next 18 months — and key insights attendees can apply to their organizations and share with executive leadership.

**Moderator**  
  
**Ozge Ozcan**  
Chief Customer Officer  
**Speakers**  
  
**Rachel Levy**  
Chief Operating Officer  
  
**George Mudie**  
Chief Technology Risk Information Officer  
  
**Justin Honaman**  
Head, Worldwide Retail & Consumer Goods Industry Strategy & Growth

12:00 pm

#### “What the Fraud?” Live!

Doriel Abrahams, Principal Technologist at Forter and host of “What the Fraud?,” will be joined by a panel of leaders to discuss emerging trends in the world of fraud and their most outrageous stories of fraud and abuse.

**Moderator**  
  
**Doriel Abrahams**  
Principal Technologist  
**Speakers**  
  
**Jennifer Rodgers**  
Product Manager, eCommerce  
  
**Jordan Harris**  
Podcast Host  
  
**Veronica Kramer**  
Director Product Risk and Payments

12:30 pm

#### Lunch

1:30 pm

#### How to Assess the True Cost of Fraud (Hint: It’s not all about fraud!)

Learn how industry leaders are redefining fraud success metrics and moving beyond chargebacks and approvals to assess the total cost of fraud across the enterprise and customer experience.

**Moderator**  
  
**Limor Sinay**  
VP, Global Solutions Consulting  
**Speakers**  
  
**Deniz Ertan**  
Senior Director, Buyer Risk  
  
**Betsy Benefield**  
Head of Planning & Portfolio Management  
  
**Genevieve Gimbert**  
Partner/Principal, Consulting Solutions

2:00 pm

#### Unique Payment Strategies to Fuel Business Success

Payment processing is now a critical driver of profitability in today's economy. Join industry experts as they reveal the cutting-edge payment strategies they're investing in to boost revenue and drive growth.

**Moderator**  
  
**Jeff Hallenbeck**  
Head of Payments  
**Speakers**  
  
**Patrick Kelly**  
VP of Product Management

2:30 pm

#### Abuse as the New Fraud: Why it matters and what you can do to mitigate risk

Explore the latest trends in policy abuse and learn best practices to transform abuse prevention into opportunities that enhance customer experience and protect revenue.

**Moderator**  
  
**Ghislaine Sefrioui**  
Director, Product  
**Speakers**  
  
**Matthew Vorcheimer**  
VP of Product Management  
  
**Michael Griffith**  
Senior Manager, Digital Marketing Technologies

3:00 pm

#### Networking Break

3:30 pm

#### Connecting Digital & Physical Experiences to Build Lasting Customer Relationships

Discover how leading brands are using digital apps to drive loyalty, encourage in-store visits, and create unique experiences that attract and retain customers, increasing share of wallet and supporting growth.

**Moderator**  
  
**Andrea Montero**  
Sr. Director of Product  
**Speakers**  
  
**Aly Jackson**  
Principal Team Leader  
  
**Deepak Chandak**  
Senior Director, Product Management

4:00 pm

#### Identity at the Heart of Account Protection: Staying one step ahead of attackers

As ATO attacks rise, managing customer identity throughout the journey is more vital than ever. Hear from leading retailers on how they are adapting to evolving fraudster strategies to protect customer accounts and relationships.

**Moderator**  
  
**Nir Maayan**  
Head of Product Ops  
**Speakers**  
  
**Jude Sylvestre**  
Senior Director, Cyber Security  
  
**Shivendra Kishor**  
Senior Director, Fraud & Risk

4:30 pm

#### Making an IMPACT: Sharing knowledge to build connections and partnership

Our attendees consistently love connecting with peers and exchanging ideas; join us as we hear from a Fraud Lab Mentorship participant and share exciting updates about the program’s future in 2025.

**Moderator**  
  
**Ozge Ozcan**  
Chief Customer Officer  
**Speakers**  
  
**Brian Davis**  
Global Senior Director, Digital Operations, Payment, Risk Management

5:00 pm

#### Cocktail Reception

## IMPACT Insights

Get key takeaways and watch on-demand sessions from IMPACT 2024  
[Learn More](https://resources.forter.com/l/impact-2024)