Agenda

9:00 am

Registration & Breakfast

10:00 am

MAIN STAGE

Trust: The Heart of Digital Commerce

Having recently celebrated the company’s 10th anniversary, Forter’s co-founders will reflect on the evolution of digital commerce and some of the mega-trends shaping the industry’s tomorrow

Michael Reitblat
CEO & Co-Founder

Scott Buchanan
Chief Marketing Officer

10:15 am

Main stage

Product Innovations: Unleash the Power of the Network

Our team will showcase the latest innovations with the Forter Trust Platform for digital commerce

Oksana Ryan
Director, Product Marketing

Ghislaine Sefrioui
Director of Product

10:45 am

Main stage

Unlocking AI: Redefining Fraud Management in the Age of Accessibility

Join us as our experienced panelists guide you through an exploration of AI’s powerful impact on everything from fraud prevention to customer service. Key learnings:

• Explore how AI is reshaping customer interactions and enhancing user experiences
• The part AI is playing in the evolving strategies of fraudsters and fraud fighters
• AI’s imprint on the fraud domain over the next decade

Deniz Ertan
Senior Director, Risk

Frank Badalamenti
Principal, Cyber, Risk & Reg - Data Risk & Privacy

Doriel Abrahams
Head of Risk in Operations

11:15 am

Lounge

Networking Break

11:30 am

Main Stage

How to Make Friends & Influence Infosec

Hear from identity experts across industries as they share strategies for building collaborative ‘fraud fusion centers. As part of the panel, we’ll explore the question, “when it comes to eCommerce, what level of trust needs to be established and when within the digital customer journey?”:

• Understand how identity applies differently to different functions at different points in the customer journey
• Gain insights on the metrics that matter most and the key stakeholders you should be engaging

Jude Sylvestre
Senior Director, Cyber Security

Ian Glazer
Founder & President

Allison Miller
Founder & Principal

12:00 pm

Main stage

Stories of Innovation: Maximizing Customer Value

This session will feature “TED talks” style senior leaders showcasing how innovation is key to enhancing the customer experience and driving profitability

Noam Paransky
Chief Omni and Innovation Officer

Suzanne Krpata
Chief Operating Officer, Customer Experience

Matthew Southworth
CSO

12:45 pm

Lunch

1:45 pm

Breakout A

Customer Experience: The Crucial Lever in Profitability & Growth

Dive into the art of creating unforgettable first impressions with best practices in designing seamless customer journeys and identifying critical metrics for your team’s CX success. Key learnings:

• Learn how data-driven, decision making is key to a holistic CX approach
• How fraud prevention can enhance your customer experience and not create undue friction

Matthew Vorcheimer
VP, Digital Product Management

Jean-Paul Feidt
Lead Payment & Fraud Management

Breakout B

ATO Prevention: Enhancing Security without Compromising User Experience

Explore the balance between security and customer experience in a conversation about assembling the ultimate fraud-fighting team and addressing identity-based fraud without added friction. Key learnings:

• Learn how to strike the delicate balance between security measures and a frictionless user experience.
• How to integrate threat intelligence, machine learning, and real-time monitoring to stay ahead of the threat of account takeover.

Leo Lins
Sr. Fraud & Compliance Ops Manager

Breakout C

Payments Ecosystem: Pushing Intelligence to the Edge of the Network

Navigate the ever-changing payments landscape, learning from leaders about future planning and leveraging timely intelligence to enhance trust and conversions. Key learnings:

• How to build trust with issuers
• Creating more opportunities to convert more authorized transactions and the type of uplift you can expect

Ainsley Johnston
Product Management Cyber and Intelligence Solutions (C&I)

2:40 pm

Transition

2:50 pm

Breakout A

Measure What Matters: The Critical Metrics You’re Not Tracking (Yet)

Experience the transformational power of key metrics as we explore how intelligent decision-making and strategic reporting can steer brilliant business outcomes.

Emina Zahirovic
Associate Director, Global Payments

Breakout B

Inspiring Loyalty: Build, Grow & Protect Your Loyalty Program

Discover creative strategies used by industry leaders to inspire loyalty and delve into the critical decisions needed to safeguard these programs in a challenging economic landscape.

Cecilia Robertson
Program Manager, Trust & Safety

Breakout C

Chargeback Predictability & Profitability: You Can Have It All with Chargeback Recovery

During this session we’ll take a closer look at some of the common myths associated with chargebacks and what retailers can do to have MORE control.

Christopher Larryant
Director of Business Development

3:45 pm

Break

4:00 pm

Main stage

The Point of No Return: How to Make Life Easier for Customers & Impossible for Fraudsters

From returns to INR and resellers, successful leaders share how they measure the total cost of abuse and their strategies for implementing effective policies. Key takeaways:

• How to understand the impact of false positive on the overall customer experience

Brian Davis
Global Senior Director, Digital Product

4:30 pm

Main stage

Decision Makers: No Risk, No Reward

Within their organizations, decision makers are the audacious ones. Unconcerned with the status quo, they make moves designed to free themselves — and their teams — from the stress of fraud prevention.

Sean Condon
VP, Omnichannel

5:00 pm

LIBERTY BISTRO / LE BAR

Networking Reception

Join us post IMPACT at Liberty Bistro/Le Bar. Enjoy delectable bites, craft cocktails, stunning view of the Hudson and chance to connect and network with your peers.