##### CASE STUDY CASE STUDY

# Fraud Management Helps Qeeq Go the Extra Mile for Its

# Customers

For me, the ability to move fast and operate efficiently is really important. I didn’t want

#### to have to worry about manual reviews or understanding how to interpret transaction

#### scores. Forter’s innovative approach to automated and real-time decisioning has

#### made them a great partner in helping me expand the business.

*Larry Luo*

*CEO, Qeeq*

### The Challenge

Qeeq is an online platform that has connected more than five million customers in over 200 countries with the world’s leading rental car companies. Key to the company’s success is competitive price guarantees and a customer experience. Real-time decisioning would help reduce chargeback rates while simultaneously raising approval rates, resulting in happier customers and increased revenue for the company. To ensure a consistent experience, it was also crucial that the solution be able to seamlessly scale across different markets and regions. Qeeq needed to make a change, but they didn’t want to have to hire a team to manually review risky transactions or spend time interpreting the numerical scores that many fraud prevention vendors would provide.

- **Industry:** Travel & Lifestyle  
- **Web:** [https://www.qeeq.com/](https://www.qeeq.com/)  
- **Headquarters:** Hong Kong, China

### The Solution

Forter’s machine learning, fraud experts, and dedicated account management provided Qeeq with a tailored fraud prevention solution, which has lowered the decline rate by 200% and decreased chargeback rates to less than 0.3%. The company no longer has to worry about monitoring programs, and can instead focus on expansion and providing their customers with a frictionless rental experience at the most competitive price. In fact, Mr. Luo has been so pleased with the experience that Forter will be a key partner in QEEQ’s evolution, especially when the company constantly enhances its member benefits, bringing more than 2.1 million exclusive deals — gift cards, promotions, gaming consoles, and more — to customers.

#### When we compared different technologies we realized that Forter was the best in the

#### industry, from overall performance and accuracy to the experience it has helped us

#### to deliver to our customers.

*Larry Luo  
CEO, Qeeq*

Forter is the leader in e-commerce fraud prevention, processing over $200 billion in online commerce transactions and protecting over 750 million consumers globally from credit card fraud, account takeover, identity theft, and more. The company’s identity-based fraud prevention solution detects fraudulent activity in real-time, throughout all online consumer experiences.