Navigating

New Heights

How Kiwi.com ascended to new altitudes with a 97% approval rate !

“

With Forter, we’ve found a fraud prevention solution that is just as centered around the customer as we are. That’s better for our customers and better for our sales.”

- Juraj Striezenec, CFO

THE CHALLENGE

Kiwi.com, a trailblazer in travel, has always been at the forefront of the travel world with its revolutionary Virtual Interlining technology. This technology allows customers to combine flights from non-partnering airlines into a single itinerary, often leading to significant cost savings and unique travel opportunities.

Despite these breakthroughs, Kiwi.com faced turbulence as rapid growth and the complexity of online bookings introduced significant fraud challenges – threatening to disrupt the seamless customer journey they’d worked so hard to create.

THE SOLUTION

After evaluating various solutions, Kiwi.com’s need for a fully automated, real-time fraud solution led them to take flight with Forter. This partnership brought Forter’s Trust Platform onboard and created a solution that perfectly meshed with Kiwi. com’s systems right from takeoff.

Forter’s Trust Platform enabled Kiwi.com to handle their increased transaction volume confidently, ensuring each customer interaction was secure and streamlined and helped recover lost revenue, all without hindering the company’s rapid annual business growth.

THE RESULTS

Reducing

Chargebacks

By partnering with Forter, Kiwi.com dramatically reduced their chargeback rate, enhancing profitability while safeguarding the customer experience.

40% Reduction in Chargebacks

Approvals

Take Flight

Using Forter’s Identity Intelligence, Kiwi.com’s approvals soared, clearing the runway for better experiences for more good customers.

97% Approval Rate

Elevating

Growth

Forter’s scalable Trust Platform supported Kiwi.com’s annual growth, enabling it to expand confidently into new markets without added friction. !

Supported 140% in Annual Growth

“

We have grown so much in such a short time, and we’re still growing. We were aware that fraud was a serious concern in this industry, but we didn’t want it to hold us back. With Forter’s full automation, that’s no longer a concern — we know that their solution will scale naturally with us as we grow.”

- Juraj Striezenec, CFO

About Forter

Forter is the Trust Platform for digital commerce. We make accurate, instant assessments of trustworthiness across every step of the buying journey. Our ability to isolate fraud and protect consumers is why Nordstrom, Instacart, Adobe, Priceline, and leaders across industries have trusted us to process more than $1 trillion in transactions. Our deep understanding of identity and use of automation helps businesses prevent fraud, maximize revenue and deliver superior experiences for their consumers.