# Navigating

## New Heights

How Kiwi.com 
ascended to new 
altitudes with a
97% approval rate
!

## “

With Forter, we’ve found a fraud prevention solution 
that is just as centered around the customer as we are. 
That’s better for our customers and better for our sales.”

**- Juraj Striezenec, CFO**

---

## THE CHALLENGE

**Kiwi.com,** a trailblazer in travel, has always 
been at the forefront of the travel world with its 
revolutionary Virtual Interlining technology. This 
technology allows customers to combine flights 
from non-partnering airlines into a single itinerary, 
often leading to significant cost savings and 
unique travel opportunities.

Despite these breakthroughs, Kiwi.com faced 
turbulence as rapid growth and the complexity 
of online bookings introduced significant 
fraud challenges – threatening to disrupt the 
seamless customer journey they’d worked so 
hard to create.

## THE SOLUTION

After evaluating various solutions, Kiwi.com’s
need for a fully automated, real-time fraud solution 
led them to take flight with Forter. This partnership 
brought Forter’s Trust Platform onboard and 
created a solution that perfectly meshed with Kiwi.
com’s systems right from takeoff.

Forter’s Trust Platform enabled Kiwi.com to 
handle their increased transaction volume 
confidently, ensuring each customer interaction 
was secure and streamlined and helped 
recover lost revenue, all without hindering the 
company’s rapid annual business growth.

---

## THE RESULTS

## Reducing

## Chargebacks

By partnering with Forter,
Kiwi.com dramatically
reduced their chargeback
rate, enhancing profitability
while safeguarding the
customer experience.

**40%**
Reduction in Chargebacks

## Approvals

## Take Flight

Using Forter’s Identity
Intelligence, Kiwi.com’s
approvals soared, clearing
the runway for better
experiences for more
good customers.

**97%**
Approval Rate

## Elevating

## Growth

Forter’s scalable Trust
Platform supported
Kiwi.com’s annual growth,
enabling it to expand
confidently into new markets
without added friction.
!

Supported
**140%**
in Annual Growth

## “

We have grown so much in such a 
short time, and we’re still growing. 
We were aware that fraud was a 
serious concern in this industry, but 
we didn’t want it to hold us back. 
With Forter’s full automation, that’s 
no longer a concern — we know that 
their solution will scale naturally with 
us as we grow.”

**- Juraj Striezenec, CFO**

---

## About Forter

**Forter is the Trust Platform for digital commerce.** We make accurate, instant 
assessments of trustworthiness across every step of the buying journey. Our 
ability to isolate fraud and protect consumers is why Nordstrom, Instacart, 
Adobe, Priceline, and leaders across industries have trusted us to process 
more than $1 trillion in transactions. Our deep understanding of identity and
use of automation helps businesses prevent fraud, maximize revenue and 
deliver superior experiences for their consumers.