Pouring More Profits, Delivering Trust

flaschenpost delivers
more approvals with
seamless integration

“

Partnering with Forter was obvious for us. Their solution
allowed us to continue to offer our loyal customers
SEPA direct debit transactions while safeguarding our
transactions and worrying less about the inherent fraud
risk and chargebacks.”

- Julian Pachta, CFO

THE CHALLENGE

flaschenpost, a pioneer in the on-demand food and beverage delivery industry, has shaken up
how Germans receive their favorite groceries and drinks. With a promise of delivery within 120
minutes, flaschenpost’s efficient routing algorithm and optimized logistics have stirred up a new
standard in convenience.

However, rapid growth brought its own set of challenges. flaschenpost’s previous manual, rulebased fraud solution consumed significant internal resources. The biggest hurdle was managing
fraud, particularly with SEPA Direct Debit transactions, a popular payment method in Germany.
Unlike credit card transactions, SEPA DD transactions lack instant verification, making them
vulnerable to fraud through empty bank accounts or stolen identities.

THE SOLUTION

After rigorously testing Forter’s Trust
Platform against a competitor for 90 days,
flaschenpost concluded Forter’s automated
fraud decisioning to be superior. The team
found Forter’s ability to accurately identify the
true identity behind transactions unmatched
— even when fraudsters tried everything to
obscure their tracks, from changing email,
shipping and IP addresses to new devices
altogether. This capability allowed flaschenpost
to halt serial fraudsters and abusers effectively.

And with seamless integration, flaschenpost’s
implementation of Forter’s Trust Platform was
a sip of success – leading to more successful
deliveries and faster approvals. “Integration
with Forter was a breeze and required minimal
effort,” Aron Spohr, CTO of flaschenpost,
recalls. “By adopting Forter’s identity-based
approach to fraud, we freed our team to
focus on other, more hands-on areas of our
operations.”

Stocking Up on Profits

Optimizing every
delivery was vital for
flaschenpost, boosting
customer satisfaction and
profitability to deliver an
enhanced ROI. !

Smoother

Deliveries

Guaranteeing hasslefree transactions
was essential for
flaschenpost, simplifying
the ordering process.

>98%
Approval Rate

Reducing Spills

flaschenpost reduced
operational costs and
minimized losses by
drastically cutting
down chargebacks.

Reduced
Chargeback Rate by

63%

“

Our integration with Forter was
painless and quick. The ability to
automate our fraud prevention has
been instrumental in freeing up the
time needed to improve other areas
of customer service and create
better experiences.”

- Aron Spohr, CTO

About Forter

Forter is the Trust Platform for digital commerce. We make accurate, instant
assessments of trustworthiness across every step of the buying journey. Our
ability to isolate fraud and protect consumers is why Nordstrom, Instacart,
Adobe, Priceline, and leaders across industries have trusted us to process
more than $1 trillion in transactions. Our deep understanding of identity and
use of automation helps businesses prevent fraud, maximize revenue and
deliver superior experiences for their consumers.