**CASE STUDY**

## Stepping Ahead in Style

How Koio elevates every step with a 99.4% approval rate

## “

Forter’s solution has been transformative for us. The easy integration with Shopify Plus and stopping more fraud allowed us to focus on what we love – crafting premium quality products. With Forter handling fraud, we can dedicate more time to making sure our customers get the experiences they deserve.”

**- Chris Wichert, Co-founder & CEO**

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# THE CHALLENGE

**Koio,** known for its luxurious handcrafted Italian leather sneakers, represents the pinnacle of modern design, sustainable craftsmanship, and unmatched comfort. Every pair of Koio shoes is a masterpiece, meticulously crafted by 42 artisans before stepping into the customer’s hands.

However, their success came with hurdles. The high value of their products made them prime targets for fraud, particularly during busy shopping seasons. Koio needed a robust solution to free their team from manual reviews, allowing them to focus on innovation and customer satisfaction without tripping over fraud.

## THE SOLUTION

Koio transitioned from its previous rules-based system to Forter’s comprehensive fraud management, seamlessly integrating with Shopify Plus. Forter’s reputation for delivering tailored, identity-based solutions and expansive network was the perfect fit. “The network size was one of the biggest selling points,” says Chris Wichert, Co-founder and CEO. “The improvements in preventing fraud allowed us to focus our operations without compromising our customer experience.” Forter’s identity-based Trust Platform equipped Koio with the tools to secure every transaction and ensure customer satisfaction, giving them the traction needed to move forward confidently.

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## THE RESULTS

**Solution:** Fraud Management

## Stepping Up to More Approvals

Ensuring each customer interaction was secure and streamlined was crucial for Koio’s profitability and trust.

**99.4%** Approval Rate

## Reduced Chargeback Footprints

Minimizing chargebacks reduced operating costs and helped protect Koio’s revenue – and reputation.

**0.02%** Chargeback Rate

## Crafting Time for Creativity

By eliminating the need for manual reviews, Koio’s team could focus more on enhancing the customer experience and less on managing fraud.

## Seamless Integration In-Stride

By utilizing Forter’s integration with Shopify Plus, Koio eliminated implementation headaches and reduced time to value, allowing them to quickly step into the benefits of the Trust Platform without significant delays. The partnership ensures Koio’s customers enjoy a smooth and comfortable shopping experience.

**Learn More**

## “

Our partnership with Forter has been crucial in focusing on other aspects of our business. With their solution, we can confidently focus on creating a better customer experience because we know we’re approving more good customers and stopping fraud.”

# - Chris Wichert, Co-founder & CEO

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## About Forter

**Forter is the Trust Platform for digital commerce.** We make accurate, instant assessments of trustworthiness across every step of the buying journey. Our ability to isolate fraud and protect consumers is why Nordstrom, Instacart, Adobe, Priceline, and leaders across industries have trusted us to process more than $1 trillion in transactions. Our deep understanding of identity and use of automation helps businesses prevent fraud, maximize revenue and deliver superior experiences for their consumers.

**Find out what Forter can do for your business**