Return Abuse Benchmark Calculator - North America – Forter
What is return abuse actually costing you?
Return abuse cost US retailers $100B last year. Answer 5 questions to find out how much you’re losing to it.
Key Statistics
- $100B Lost to return fraud in the US per year (Appriss Retail / Deloitte, 2024)
- 15.1% Of all US returns were fraudulent in 2024 (Appriss Retail, 2024)
- 57% Of US merchants saw return abuse increase in 2024 (MRC, 2025)
Your results are ready
Your estimated annual exposure
— walking out the door every year
Turn this number into a plan.
- A breakdown of your highest-risk exposure areas
- A customised action plan built for your category and volume
- Peer benchmarks from merchants with similar profiles