## EatStreet delivers fast, friction-free service with automated fraud prevention

**CASE STUDY**

## “

The key to our success is the ability to scale while also 
maintaining trust with our partner restaurants and our customers. 
Forter’s fraud prevention platform has enabled us to process 
more transactions in real time, ensuring a seamless experience 
for our customers while also blocking potential fraud.

**- Ian Lavey, SVP of Operations**

---

# THE CHALLENGE

**EatStreet** is an online food delivery company 
based in Madison, Wisconsin serving 250+ 
cities across the United States. The success 
of the company relies on maintaining the trust 
of partner restaurants and their customers. 
EatStreet must process orders quickly 
and accurately to ensure a good ordering
experience. Initially the company was using 
manual processes to label and assess potential 
fraud. However, the system was prone to false 
positives, declining legitimate customers and 
cause chargebacks. As volume increased, 
EatStreet had to spend more time and 
resources on fighting fraud.

## THE SOLUTION

Given the high-volume, real-time nature of 
food delivery, **EatStreet** needed a fraud 
prevention solution that would allow the 
company to approve more orders while also 
reducing the chargeback rate. An automated 
approach based on real-time decisioning

would allow EatStreet to eliminate manual
processes, ensuring that good customers would 
know if their order had been approved instantly.
Automation would also allow the company to 
scale fraud prevention without putting extra 
burden on the customer service team.

---

**Approvals**

Customers know
in real time if
their order has
been approved

## Chargebacks

Chargeback
rate reduced
by **94%**

Reduced 
chargebacks means
more revenue
for partner
restaurants and
EatStreet too

## Operations

**100%** accurate, 
real-time 
decisioning

Customer service 
team can now
spends **100%**
of their time 
focused on helping 
customers with 
their orders
!

## “

Over the past few months, we’ve 
experienced significant growth as 
we’ve become a key channel for 
our network of partner restaurants 
and an important service for our 
customers. Forter allows your 
company to focus on what’s 
important while providing peace of 
mind that fraud is under control.

---

## About Forter

**Forter** is the leader in e-commerce fraud prevention, processing over
$200 billion in online commerce transactions and protecting over 800 million 
consumers globally from credit card fraud, account takeover, identity theft, 
and more. The company’s identity-based fraud prevention solution detects 
fraudulent activity in real time throughout all online consumer experiences.

Find out what Forter can do for your business.